How Do I Send My Child a Package?
East & West Service Desks
Where's my package?
Students receive packages at both the University Post Office and the East/West Service Desks. The University Post Office is located in the Miles Annas Student Services Building. Any Appalachian State University student with an ASU mailbox can receive United States Postal Service (USPS) and UPS packages there.
The East and West Service Desks accept UPS, FedEx, and DHL packages for students living on campus. The East Service Desk is located in Appalachian Hall and accepts packages for students living in the following residence halls: Appalachian Panhellenic Hall (APH), Cannon, Cone, Doughton, East, Hoey, Lovill, Summit, and White halls. The West Service Desk is located in Coltrane Hall and accepts packages for students living in the following residence halls: Appalachian Heights, Belk, Bowie, Coltrane, Eggers, Frank, Gardner, Justice, Living Learning Center (LLC), Mountaineer, Newland, and Winkler halls.
Students must have a photo/ASU ID to pick up packages at both the University Post Office and either Service Desk location.
Types of Packages
The University Post Office receives packages that meet the following criteria:
- All packages shipped through the United States Postal Service (USPS), including Express and Priority mail
- UPS packages
The East and West Service Desks receive packages that meet the following criteria:
- All packages shipped via UPS except those shipped using UPS INNOVATION
- All packages shipped via FedEx except those shipped using GROUND SMART POST SERVICE
- All packages shipped using DHL
- Perishable items will be accepted only during the week of Valentine's Day
NOTE: UPS Innovation and FedEx Ground Smart Post Service are shipping options that are chosen during checkout when ordering online or shipping from a UPS/FedEx store.
All packages shipped to the University Post Office must use the following address format:
ASU Box #
Boone, NC 28608
*The address format above should be used when shipping packages via United States Postal Service, UPS Innovation, and FedEx Ground Smart Post Service.
All packages shipped to the East/West Service Desks should use the appropriate address format below (see "Where's My Package" at the top of this page):
Student's Name & ASU Email Address
Student's Name & ASU Email Address
*The address formats above should be used when shipping packages via UPS, FedEx, and DHL, except those shipped via UPS Innovation and FedEx Ground Smart Post Service.
Hours of Operation
University Post Office:
- 9:00am - 4:00pm, Monday - Friday
- 7:00am - 11:30pm, Monday - Friday
- 10:00am - 11:30 pm, Saturday - Sunday
Students will receive a package notification card in their ASU mailbox notifying them that they have a package available for pickup at the University Post Office. Students will receive email notification at their ASU email address whenever they have a package available for pickup at the East/West Service Desk.
Neither Service Desk can accept outgoing packages for shipment; only incoming packages are accepted at Service Desk locations. The University Post Office has both UPS and FedEx collection boxes available for prepaid parcels. Students may also purchase postage and ship packages via USPS at the University Post Office main window during regular hours of operation.
- East Service Desk: (828)262-7468
- West Service Desk: (828)262-7736
- University Post Office: (828)262-2242
Director, Parent & Family Services